How do I return an item?
Return Policy :
A RA Number must be obtained before returning any items. Original sales receipt must accompany all returns. We accept returns for exchange within 7 calendar days after delivery of the product or a refund with a 15% restocking fee. After 7 calendar days, we may chose to offer an exchange or store credit only at our discretion. Items must be in "new, resellable, unaltered and unused condition". Definition of new, resellable, unaltered and unused condition and criteria for returnability is:
These items may not be returned, exchanged, or cancelled once your order has been placed:
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Once an order has been placed, it may not be able to be cancelled. All office chairs and carbon furniture pieces are considered custom ordered items and are considered sold as soon as your order is placed and the customization process begins. Items are modified, painted and finished to the customers specifications and are considered custom items. All deposits for special orders are considered non-refundable and are taken to lock-in the current price. You have 6 months from the time of giving the deposit to complete the sale and make the full payment.
Changes to office chairs may be handled at the discretion of The Villains Attic based on the stage of production and finishing the product is currently in. We will do our best to accomiadate your requests, please contact us ASAP at (267) 632-5003 with any requests.
Refunds are contingent upon inspection of item(s) once we receive it. If you qualify for a return and are issued a RMA#, there is a 15% restocking fee for returned items that are not being exchanged and are not damaged and are not a special order.
ALL OF OUR OFFICE CHAIRS AND FURNITURE ARE CONSIDERED CUSTOM BUILT ITEMS
These are unique pieces of art and built to order, we cannot guarantee a delivery date unless expressely promised via direct contact with our customer service department. With your purchase you are agreeing to full payment at the time of order to commission the creation of a custom office chair. Items are not returnable, and may not be cancelled or refunded once the order has been placed.
Again you MUST contact us within 7 days after delivery if you intend to return ANY item back to our store to receive a RA #. Items returned to us AFTER 7 days or WITHOUT contacting us for a RA # will NOT be refunded.
The customer is responsible for all shipping costs at all times, including any customs or duties on the package.
Mailing List Policy :
By purchasing from us and becoming a customer, you agree to subscribe to our monthly mailing list for updates and news. You may unsubscribe at anytime by emailing firstname.lastname@example.org with the subject of "unsubscribe". Each email new update we send has clear unsubscribe button and directions at the bottom of the email. You may manually adjust your subscribed to setting on your account page as well.
You information is stored securely in our database, we never rent, sell, lease or reveal your information. All credit card information is deleted once an order has been processed. All billing information and order history is stored securely according to our credit card and gateway processor guidelines.
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